24 Center
24 Center Partner – Mobile application for technicians
![Fraktio - Referenssi 24 Center](https://www.fraktio.fi/hs-fs/hubfs/Fraktio%20-%20Referenssi%2024%20Center.png?width=1880&height=1253&name=Fraktio%20-%20Referenssi%2024%20Center.png)
Industry
Housing,
HVAC & property maintenance
Services
Mobile develompent
React Native
The renewed mobile app enables 24 Center to grow in the international market
24 Center is a property maintenance emergency center that makes it fast and effortless for homeowners to find the technician they need when they need it. The platform-based service solves problems by connecting, for example, a customer who needs plumbing, electrical, or lock work and a home services professional who performs the work.
![24center_toimijat_asiakas 24center_toimijat_asiakas](https://www.fraktio.fi/hubfs/24center_toimijat_asiakas.png)
The customer calls 24 Center's emergency room in case of a building technical problem.
![24center_toimijat_24center 24center_toimijat_24center](https://www.fraktio.fi/hubfs/24center_toimijat_24center.png)
24 Center's customer service representative receives the order and forwards it to the partner network.
![24center_toimijat_partneri 24center_toimijat_partneri](https://www.fraktio.fi/hubfs/24center_toimijat_partneri.png)
The technician partner accepts the job offer, contacts the customer, and completes the assignment.
What we are proud of
- A solid and platform-independent technological basis for further development of the service.
- Clear, easy-to-use and scalable interface.
- User management and partnering to make everyday life easier for partners.
- Improved information flow to bring added value to end customers.
- Localized applications in Finnish and Swedish application stores.
- The new partner application enables the expansion of 24 Center's business abroad.
The development of partner application as a strategic focus
Business perspective - expected and delivered
As investing in application development is a strong part of 24 Center's strategic direction, Fraktio was also expected to contribute to understanding the development work from a business perspective.
"We got great ideas for developing the service from both Fraktio’s designers and developers. Several of their views were in line with our strategy and confirmed that we are on the right path and doing the right things."
![Eero Väänänen 24 Center](https://www.fraktio.fi/hs-fs/hubfs/Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg?width=200&name=Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg)
![24Center-mobiilisovellus-fraktio](https://www.fraktio.fi/hs-fs/hubfs/24Center-mobiilisovellus-fraktio.png?width=1880&height=1310&name=24Center-mobiilisovellus-fraktio.png)
What we did
- User research
- UX / UI design
- Visual design
- React Native application development for Android and iOS
- Project management
- Recruitment consulting
User understanding is the first step to a successful project
By user-driven design principles, we felt it was important to involve 24 Center partners in the development of the new application. The project started with (remote) user research even before the actual kickoff of the project. This helped to empathize with the partners and provided a good starting point for new application development.
"Beginning with the first meeting, we developed a relationship of trust and a feeling that you do know your part and look at things through the eyes of the customer. Fraktio’s team thinks about development from a business perspective and not just from a technical perspective."
![Eero Väänänen 24 Center](https://www.fraktio.fi/hs-fs/hubfs/Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg?width=200&name=Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg)
"The 24 Center team had already done a great job before the project – user satisfaction was already at a good level. User-centered thinking has also fitted well with their culture and practices."
![Lassi Vehviläinen](https://www.fraktio.fi/hs-fs/hubfs/Lassi%20Vehvila%CC%88inen.png?width=200&name=Lassi%20Vehvila%CC%88inen.png)
![24Center-autossa](https://www.fraktio.fi/hs-fs/hubfs/24Center-autossa.jpg?width=1880&height=1058&name=24Center-autossa.jpg)
![24Center-autossa_mobile](https://www.fraktio.fi/hs-fs/hubfs/24Center-autossa_mobile.jpeg?height=1176&name=24Center-autossa_mobile.jpeg)
The scalable application enables internationalization
"The application has acted as an enabler of internationalization and makes it possible to introduce new features to the application safely and smartly."
![Eero Väänänen 24 Center](https://www.fraktio.fi/hs-fs/hubfs/Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg?width=200&name=Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg)
![24Center-mobileapplication](https://www.fraktio.fi/hs-fs/hubfs/24Center-mobileapplication.png?width=1880&height=1310&name=24Center-mobileapplication.png)
We help recruit developers
24 The Center will soon need to grow its own internal IT team and recruit developers. We will continue to cooperate and help the customer, among other things, with how to find the right person with the right skills and best suited for the team.
"At the team level, I have been really happy with Fraktio. There have been some of the more senior and most knowledgeable people. Seniority has been essential to the project."
![Eero Väänänen 24 Center](https://www.fraktio.fi/hs-fs/hubfs/Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg?width=200&name=Eero%20Va%CC%88a%CC%88na%CC%88nen%2024%20Center.jpeg)
"I am really grateful that 24 Center made it possible for me to do my mentoring period and be part of the team. I have learned tremendously about developing mobile applications and acting as a consultant. Co-operation with Eero has been easy and effortless."
![Riina Moilanen-1](https://www.fraktio.fi/hs-fs/hubfs/Riina%20Moilanen-1.png?width=200&name=Riina%20Moilanen-1.png)
Learn more
- 24 Center’s website
- 24 Center Partner in App Store
- 24 Center Partner in Play Store